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Managed services
We take over the operation of your SAP landscape in full or in part: on-premise, at your hoster, in the cloud or under RISE with SAP. With named contacts, clear response times and a monthly report.
Managed SAP Operations
Three plans for a monthly fee. We agree the scope, systems and hours together.
Basis Watch
We monitor, you act.
- System monitoring and alerting
- Monthly EarlyWatch Alert review
- Monthly service report
Response: next business day
Basis Care
We maintain your systems regularly.
- Everything in Basis Watch
- Kernel, patch and certificate management
- Security Notes on Patch Day
- Transport and user support
Response: 4 hours
Basis Complete
We take on Basis responsibility.
- Everything in Basis Care
- Incident resolution within the agreed scope
- System copies on schedule
- Release and upgrade planning
Response: 2 hours
| What you get | Basis WatchWe monitor, you act. | Basis CareWe maintain your systems regularly. | Basis CompleteWe take on Basis responsibility. |
|---|---|---|---|
| System monitoring and alerting | included | included | included |
| EarlyWatch Alert review | monthly | monthly | monthly |
| Service report | monthly | monthly | monthly, with a call |
| Named contact | included | included | included |
| Kernel, patch and certificate management | not included | included | included |
| Security Notes on Patch Day | not included | included | included |
| Transport and user support | not included | included | included |
| Incident resolution | time and material | within contingent | within agreed scope |
| System copies | time and material | time and material | on schedule |
| Release and upgrade planning | not included | not included | included |
| Response time within service hours | next business day | 4 hours | 2 hours |
| Service hours (CET) | Mon–Fri 8:00–18:00 | Mon–Fri 8:00–18:00 | Mon–Fri 8:00–18:00 |
| On-call outside service hours | not included | by arrangement | by arrangement |
Response times apply within the agreed service hours. A response means a qualified reply from a consultant, not just an acknowledgement.
Managed SAP Security
Security is not a project, it is routine. We take on the recurring checks and report what we found and changed.
| Task | Frequency |
|---|---|
| Security Notes on Patch Day | monthly |
| Security Audit Log review | monthly |
| Certificate expiry monitoring | ongoing |
| Review of critical authorisations and emergency users | quarterly |
| Comparison with the SAP Security Baseline | twice a year |
| Security report for IT management and audit | quarterly |
Service desk
One ticket queue, one email address and a phone contact for incidents. You choose the service hours that fit your operations.
Standard
Mon–Fri 8:00–18:00
Enough for most landscapes.
Extended
Mon–Fri 7:00–20:00
For shift operations and several time zones.
Around the clock
24 × 7 on-call
For production-critical systems, by arrangement.
Takeover in four steps
Changing providers does not have to hurt. A full takeover typically takes four to six weeks.
Inventory
Record systems, interfaces, jobs and open issues.
Access and documentation
Set up remote access, users and the operations manual.
Parallel run
Work alongside your team or the previous provider.
Takeover
Take on responsibility, with a service report from the first month.
Incident without a contract?
Write to info@laverdi.com with the subject “Incident” and a short description. We will quickly check whether and how fast we can help.
Tell us what you are working on.
A few sentences about your landscape and your plans are enough. We usually reply within one business day.